Hannaplus Properties: Revolutionizing Apartment Management
My Role
I led the product design process, conducting research, user experience mapping, and designing an intuitive management system for Hannaplus Properties.
Tools
Figma, Claude and Google Docs
Team Members
Property Management Experts
UI/UX Designer
Developer
Duration
6 Weeks (Research, Design, and Testing)
Overview
Hannaplus Properties is a forward-thinking company dedicated to streamlining apartment operations and improving the living experience for residents. With complex workflows involving property managers, employees, and residents, Hannaplus aimed to introduce a centralized system to manage property operations effectively while fostering clear communication and efficiency across all stakeholders.
Identifying Challenges
The existing system relied heavily on manual processes, which created inefficiencies:
Super Admin's Workload: Overwhelming tasks for managing employees, apartments, finances, and communications.
Admin (Apartment Manager) Issues: Delayed maintenance processes and scattered payment verifications.
Contract Employees' Challenges: Lack of task tracking and reporting tools reduced efficiency.
Residents' Pain Points: Inconsistent communication with property management and limited access to payment records.
Design Objectives
The goal was to develop a centralized web-based system with role-specific portals:
Application Design Structure
Dashboard Tab:
Real-time metrics: occupancy rate, revenue, and task updates.
Notifications and performance visualizations.
Super Admin Portal
Task Management Tab:
Task creation and urgency tracking.
Progress monitoring and deadline management.
Apartment Overview Tab:
Building-wise apartment occupancy.
Resident/Apartment details, timely reminder and occupants visualization.
Employee Management Tab:
Directory, attendance, and performance tracking.
Financial Overview Tab:
Income and expense tracking.
Finance management and payment record.
Chat Tab
Centralized messaging and announcement tools.
Emergency notifications and communication logs.
Admin Portal
Dashboard Tab:
Daily task tracking and clock-in/out interface.
Apartment Management Tab
Residents status, apartment details, and subscription
Payment Management Tab
Payment verifications, history, and outstanding balances.
Resident Communication Tab
Chat interface, and create announcement
Task Reports Tab
Maintenance logs, incident reports, and custom report generation
Contract Employee Portal
Dashboard Tab
Time Clock, Daily Activity and Task display
Task Report Tab
Assigned tasks, status updates, and progress reporting
Resident Portal
Dashboard Tab
Payment due dates and subscription status
Payment Tab
Upload payment proof, view balances, and schedule payments.
Chat Tab
Communication Tab
Outcomes
The new system transformed property management at Hannaplus Properties by:
Boosting Efficiency: Clear role definitions and streamlined task management.
Improving Communication: Centralized hubs reduced delays and improved resident satisfaction.
Enhancing Transparency: Financial and operational insights helped informed decision-making.
Empowering Residents: Easy access to services improved the living experience.
Conclusion
Hannaplus Properties demonstrates how technology can modernize traditional property management, benefiting all stakeholders. This case study highlights the importance of user-centered design in creating scalable, intuitive, and effective solutions for complex workflows.
